Refund Policy

At By Moudz, we strive to ensure that our customers are completely satisfied with their purchases. Our refund policy is designed to be fair and straightforward. Please read the following policy carefully to understand your rights and how we can assist you.

Returns
If you are not entirely satisfied with your purchase, we're here to help. You have 10 days from purchase to return the items. After 10 days, you will no longer be eligible to return your items.

Eligibility for Returns:
- Items must be unused and in the same condition that you received them.
- Items must be in the original packaging.
- You must have the receipt or proof of purchase.

Non-Returnable Items:
- Gift cards
- Sale items

Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your return. We will immediately notify you on the status of your refund after inspecting the item.

Approval of Refunds:
- If your refund request is approved, we will initiate a refund to your original method of payment. 
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.

The refund amount will include the purchase price of the returned products. Unless prohibited by law, any shipping and handling charges paid for the original purchase will not be refunded. 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@bymoudz.com.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Lost or Damaged Returns:
- If the item is not received or is damaged upon return, we may not be able to process your refund. We recommend using a trackable shipping service or purchasing shipping insurance.

Contact Us
If you have any questions on how to return your item to us, contact us at info@bymoudz.com.

Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on this page.

By Moudz values your satisfaction and we are here to assist you with any concerns you may have regarding your purchase. Thank you for shopping with us!